Early check-in and late check-out
Sold the day before, not explained at the desk.
Heymanagers,your receptionist is tired. Ours is immortal!
Every guest call and message in one inbox, answered by our AI agent.
Works with the PMS you already run.
Connecting it is included. Nothing to switch.
75,000+ users
Timo covers the shifts you can't staff.
Nights, weekends, high season. Timo handles what your people can't get to, for less than one salary.
| Without Timo | With Timo |
|---|---|
| No one to hire for nights and weekends | Every call and message answered 24/7, for less than one salary |
| Receptionist explains WiFi password for the 15th time today | Timo handles it instantly in the guest's language |
| Night shift overwhelmed by routine calls | 70% of after-hours queries resolved automatically |
| Upsell emails sent to everyone, 10% conversion | Contextual offers at the right moment, 30-50% conversion |
| Staff burned out, turnover rising | Team focuses on exceptions, VIPs, and relationships while empathy is preserved |
| Booking.com, Airbnb, WhatsApp, e-mail and the phone in five places | One inbox, one thread per guest, nothing slips through |
| Guest complaint explodes in post-stay review | Issue detected 2 hours after check-in and resolved while guest is on property |
Your guests write everywhere. Timo answers in one place.
Phone, WhatsApp, e-mail, Booking.com and Airbnb in one inbox, with an AI agent that answers them.
- Phone calls in the same inbox, recorded and transcribed
- Every channel in one thread per guest
- You decide when Timo answers and when your team does
Is your receptionist upselling? Ours is. Contextually.
Timo knows the booking and offers the right extra at the right moment.
Room upgrade
Offered when the better room is actually free.
Parking
Reserved before the guest starts circling the block.
Airport transfer and taxi
Booked the moment a guest mentions their flight.
Breakfast, spa and extras
Added to the stay in one sentence.
...or (almost) anything
A helicopter sightseeing flight? If a guest can ask for it, Timo can probably arrange it.
- AI upsell calls Timo is trained on
- 18,500+
- properties live
- 5
- countries our guests come from
- 20+
Live with real guests. Not just in a demo.
60+ serviced apartments in Bratislava. Timo is the first line on the phone and in messages.
- guest rating
- 9.0
- repetitive messages at the front desk
- -30%
- extra revenue from upsells
- 3-5%
The same AI runs sales and support calls for one of CEE's largest online travel agencies.
- conversion rate
- 35%+
- of customers supported
- 1,000s
Customers still thank 'the nice young lady' for the call.
Our reception runs lean and lifts your rating. Does yours?
40%
Reception workload reduction
70%
After-hours queries handled
30-50%
Upsell conversion
3-5%
Ancillary revenue uplift
9.0+
Review score improvement
Sounds familiar?
"It's 2 AM. An Italian guest calls asking what the WiFi password is. Your night receptionist - tired and alone - answers for the 15th time today. Their tone slips. The guest feels unwelcome. A 4-star review instead of 5. Your score drops from 9.0 to 8.9. You lose the filter. You lose visibility. You lose bookings."
Timo stops the bleeding.
AI handles 70% of routine work. Your team handles the 30% that needs a human touch - complaints, VIP moments, and the things that build loyalty. Everyone's happier.
Not just another inbox. One with an agent in it.
Elsewhere the phone lives outside the inbox. In Timo every call is answered, recorded and sits next to the guest's messages.
Timo doesn't just collect messages. It answers them in the guest's language and hands your team only what needs a person.
Works with the system your hotel already runs. No need to switch.
Built for every accommodation type, not just chain hotels.
- Independent hotels
- Serviced apartments and apart-hotels
- Hostels
- Boutique and design properties
- Small chains
Less than one salary. More than one receptionist.
€8-10 per room / month
- Monthly subscription, no commitment
- €0 implementation, your PMS connected
- Phone, WhatsApp, e-mail, Booking.com and Airbnb in one inbox
- Sells extras in every conversation. That's how it pays for itself
Let's tailor Timo's setup to your property.
Book a CallFAQ
Timo puts your whole reception under one roof. Every guest call and message, from the phone and WhatsApp to e-mail, Booking.com and Airbnb, lands in one inbox, and an AI agent answers them 24/7. Your team steps in only when a guest needs a person.
It covers what your people can't get to: nights, weekends, peak season, the fifteenth WiFi question of the day. Some properties use that to run a leaner desk, others to free their team for complex situations, VIP guests and real hospitality. Where your people matter most is your call.
Timo works with the PMS your hotel already runs. Connecting it is part of the setup at no extra cost, so you don't have to switch anything.
Yes. Phone calls, WhatsApp, e-mail, Booking.com and Airbnb messages all land in one inbox, one thread per guest. Calls are recorded and transcribed next to the messages, so nothing slips between channels.
Yes. Timo knows the booking and offers the right extra at the right moment: early check-in, late check-out, parking, upgrades, transfers. You decide what it offers and when.
A first version can be live within a day: we load your FAQs and house rules, you call and test it, then you switch it on for guests. From there we keep tuning it on real conversations.
Yes. Timo is built for European hotels with GDPR in mind, using EU data residency and standard security practices so guest information stays protected and compliant.
Call Timea, our AI concierge
+420 910 928 927or
Book a five-minute call with our AI sales rep
The agent speaks English by default. You can ask it to switch language during the call.