Case Studies
Overview
We teamed up with Pelikan to launch a new generation of AI agents handling customer interactions across support, upsell, and post-travel care.
Compensation Assistant
When travelers face cancelled or delayed flights, our agent steps in, reaching out proactively, guiding them through the compensation process, and completing claims automatically. Every interaction feels natural, on-brand, and fast, automatically sending data to Pelikan's systems.
Results
- 35%+ conversion rate
- 1,000s of customers supported
- 5 thanks to the "nice young lady" for great support
Fun Fact
Call by call several customers still believe they are speaking with a human, even thanking 'the nice young lady' for the pleasant call.
Overview
Ambiente Apartments uses Timo as a proactive 24/7 AI receptionist to keep service personal and fast across 60+ self check in apartments in Bratislava, while lifting their guest rating to 9.0, avoiding extra reception and increasing revenue at the same time.
Ambiente Apartments
Premium provider of 60+ serviced apartments with contactless key box/self check in, welcoming guests from all over Europe for business and family stays.
Challenge
A small team struggled to support international guests in multiple languages over phone, WhatsApp and email, repeatedly answering questions about access, directions, parking, and apartment equipment, especially on busy arrival days and evenings. Not to mention the capacity for personalised upsell.
Solution
Timo became the first line receptionist, handling multilingual support, sending tailored access and parking guides, answering in stay FAQs in the guest's language, and contextually upselling services.
Results
- 30% fewer repetitive messages, 1 FTE worth of time freed up for higher value tasks
- +5% ancillary revenue from systematic early check in, late check out, parking, and transfer upsells
- Guest experience improved across languages, contributing to a higher average rating of 9.0 with smoother arrivals and fewer check in issues
Fun Fact
A guest specifically thanked the staff for offering extra parking and early check-in. Two upgrades they were happy to pay for, as they enhanced their stay and reduced the issues they would have had to solve upon arrival.